Ready issues with your guild

Utilize this folio to assist understand and gear up issues with your society.

Fix shipping bug

If there are issues with the shipment of your order, employ the tips below to aid.

Delayed orders

Why orders get delayed

  • Payment issues
  • Incorrect or incomplete aircraft accost
  • Harsh weather conditions
  • Inventory bug
  • Delivery carrier delays

Tip: If you paid for expedited shipping and your order arrives late, you become a refund of the shipping fees for any delayed office of the shipment. When you lot accept multiple shipments in your order, the total shipping fee is split across the shipments. If there's a delayed shipment, you become the aircraft fee for that part of the shipment refunded.

Notice your updated delivery engagement

  1. On your computer, go to your "Order History" folio.
  2. Bank check your new commitment date.

Track your delayed social club

Important: If tracking ID is available in your area, you can rail your gild.

  1. On your computer, go to either:
    • Your "Order History" folio or
    • The email that says your lodge shipped.
  2. Check the tracking link of the delivery carrier.

Abolish your society

  1. On your reckoner, go to your "Order History" page.
  2. Find the social club to cancel.
  3. Click Cancel order. If the "Cancel guild" push is missing, information technology'south too late to cancel.

Canceled orders

Why orders go canceled

  • Payment bug
  • Bad aircraft address
  • Long delays
  • End of life or end of sale items
  • Orders shipped to unsupported countries or regions, Post Function boxes, or armed forces addresses

Tip: If there's a counterfoil, since the club stays in the warehouse, you don't get charged. Also, funds put on hold return to you lot.

Fix a canceled guild

If in that location's a payment or accost issue, right the problem and endeavour to order again.

Notation: If you placed an social club as a guest without signing into your Google account and your social club failed due to a payment result, your gild volition exist canceled and you'll need to make another purchase.

For more details, bank check the Google Store Sales Terms.

Damaged on inflow or other issues

If your order is damaged or there'due south another trouble:

  1. Accept photos of the item or box.
  2. On your computer, contact Google Support. Be fix to share the photos.

Didn't receive bundle

If you become an electronic mail that confirms your delivery, just you don't receive the package, you can:

  • Check the tracking page on the delivery carrier website: Make sure that the tracking page says "Delivered." You tin notice the tracking number on the electronic mail that says your guild shipped or on your "Order History" page.
  • Check that the shipping accost is correct: You tin discover the shipping accost in the emails yous receive about your club or on the "Social club details" page. Get to your "Order details" page through your "Order History" page.
  • Check the nearby area: Y'all can also cheque with neighbors.
  • Await upwardly to 48 hours: Afterward the tracking website says "Delivered," you lot can wait to let for unexpected delays. To check the status, contact the delivery carrier directly.

If your order is still missing, contact Google Support.

Undeliverable or incomplete shipping address

Undeliverable address

If your aircraft address is undeliverable, your society gets canceled. Then you receive an electronic mail that says your info isn't valid.

Incomplete aircraft accost

If your shipping accost is incomplete, you lot can:

  • Update your address on your "Gild details" page: Update at most an hour subsequently you lot identify the order.
  • Modify your address with Google Support: If information technology's too belatedly to update your address, the agent can enquire y'all to cancel the club and place a new one. You can also contact the delivery carrier to concur the packet for pickup.

If these options don't work, the commitment carrier may render the bundle. To go a refund, contact Google Support.

Set up payment bug

If your menu gets declined, you can update your payment info within seven days.

Update your info through email

In your notification electronic mail, click Set payment method. If you receive an error message, make sure you lot sign in from the aforementioned email business relationship.

Update your info with Google Pay

  1. On your computer, sign in to Google Pay. Be sure to utilize the same email business relationship.
  2. In the activity tab, find the order ID.
  3. On the gild, click Fix payment method.
  4. In the new window, change your info.

Acquire more about what to do if you permanently airtight your payments profile.

Check if your menu is accepted

To check if your update is successful:

  1. Look for one or 2 hours.
  2. On your computer, sign in to Google Pay.
  3. Bank check if the "Fix payment method" push shows up. If information technology'due south in that location, try to update the payment info again.

If you lot effort to update once again and it doesn't piece of work:

  • Brand certain the billing accost matches the one on your payment carte du jour: Larn more most how to change your home or billing accost.
  • Check that your payment method info is correct: Learn more about how to edit your payment method.
  • Effort a new card: Try to update to a dissimilar card with the "Prepare payment method" push button.

Of import: If the payment doesn't piece of work, the society cancels after seven days. In that case, identify a new social club.

Why cards get declined

Your card can become declined for many reasons:

  • Mistake with the bill of fare number: Enter your card number once again.
  • Expired credit card: If your card isn't expired, make sure to enter the correct date.
  • Mistake with the security code: Double-check the lawmaking and enter it again.

If you observe an outcome with the menu details, update your bill of fare information.

If your billing accost doesn't match the ane at your bank, check that your Google Pay billing address matches the ane on file. Learn how to modify your billing accost.

If you however can't get your carte to work, contact your card provider.

Manage error letters

If you can't complete your purchase because of an error message, endeavour these steps before you contact us.

"Your transaction can't be completed"

If you're asked to provide more info later you go this message, follow the on-screen instructions. Otherwise, try these actions:

  • Use a different payment method.
  • Check whether the billing address for your payment method matches the accost in your Google Pay settings. If they don't friction match, update your address on Google Pay. Then endeavor once again.
  • If you utilise invitee checkout, sign in to your Google Account. If you don't accept ane, create an account first.
  • If y'all pay with a credit card, contact your banking company or financial institution virtually this transaction.

"Unable to complete transaction: expired bill of fare"

"Unable to complete the transaction. Delight use some other course of payment."

Important: These steps also utilize when you get the error message: "Your payment didn't get through. Please attempt a different payment method or endeavour again afterwards."

Step 1: Check if your card is upwards to engagement

  1. If information technology isn't, update your payment method.
  2. Try to order again.

Step 2: Check your payment account

  1. Check if in that location's plenty money in your account.
  2. If in that location's still problems, contact your banking concern nigh your account.
  3. Try to order again with a different payment method.

"Your payment was declined due to an effect with your business relationship"

You can become this bulletin considering at that place's a suspicious purchase in your business relationship. You can besides become this message because nosotros need more than info to:

  • Protect your business relationship confronting fraud
  • (EU residents) Comply with EU law

To ready the outcome:

  1. On your computer, go to Google Pay.
  2. Human action on any alerts or requests. Earlier you lot order, make sure to verify your identity.
  3. Brand sure your name, accost, and payment info are upwardly to date.

"Unable to process payment: low card remainder"

Check your account balance or contact your banking company.

"This transaction couldn't be completed. Contact your Google Workspace ambassador to fix it"

If you get this error, and then your company or school set upwards your account. To fix this consequence, contact your Google Workspace ambassador.

Tip: If you're an administrator, learn how to fix the billing result.

Notice your administrator

Your administrator can be:

  • Someone in your IT department or Help desk-bound at a company or school
  • The person who manages your e-mail or website
  • The person who gave you your username

Ineligible or unavailable payment card

Bill of fare is unavailable & needs verification

If your carte du jour is unavailable and the message says "verify on pay.google.com," or "verify in your Google Account's payment methods," your card is reported as stolen. Earlier you use the card once again, you must verify it:

  1. On your computer, become to Google Pay.
  2. Sign in to your account:
    • If you lot have multiple accounts: Sign in to the account with the unavailable card.
    • If you don't use Google Pay: Go to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Side by side to the carte that says "Verification needed," click Verify and then Get code.
  5. Find the verification code. The code is the last 6 digits of the temporary agree called "GOOGLE" on your card statement. The hold is less than $one.95 USD. Yous may go the code right away, only sometimes information technology tin take up to seven days.
  6. Render to your account.
  7. Enter the verification code.

Card is unavailable & ineligible

If your bill of fare is unavailable and you get a message that your card is ineligible, try to order with a different card.

If the bill of fare you lot desire to use isn't listed, follow the instructions on the screen to add a new menu.

Related resources

Nearly your purchase:

  • Return a device for a refund
  • Repairs, replacements & warranties
  • Trade in your sometime phone
  • Request a price lucifer
  • Pay for your Google Store purchase over fourth dimension (Financing)

More than from Google Store:

  • Get Preferred Care from the Google Store
  • Nest Cameras and Doorbell setup and installation
  • Buy and manage Nest Aware
  • Visit the Google retail store in person

Was this helpful?

How tin can we improve information technology?